The Emergency Unit of Denia’s Hospital is the reference hospital in the Marina Alta region.
We are located at a strategic spot 5km away from exit number 62 at the Mediterranean highway (AP-7) in straight line.
If your emergency is vital, call 112 immediately. You will then be asked a series of questions to assess the kind of vehicle that best fits your needs.
When your ailment is not of an urgent nature, you can visit any continuous attention centre (health centres) distributed in 11 strategic points of the Marina Alta region.
Emergency Unit Functioning
Once you come in through the Emergency door, you should address the staff in the main desk and provide your credentials. These documents will be used to identify you, access your Electronic Medical Record (EMR) and for your health security. Your SIP card or health insurance card is personal and non-transferable.
After this procedure, you must go into the waiting room and after a few minutes you will be called by the nurse and asked some questions to determine the degree of severity of your illness. This is referred to as Triage.
During the triage process we determine patient’s urgency according to the Manchester Triage Protocol and are assigned to a colour. The waiting time will depend on the level of urgency and the total amount of patients in the Emergency Unit. This is referred to as assistance pressure.
Red: Vital Emergency. Waiting time: 0 minutes
Orange: Very urgent. Waiting time: 10 minutes
Yellow: Urgent. Waiting time: 60 minutes
Green: Standard. Waiting time: 120 minutes
Blue: non-urgent. Waiting time: 240 minutes
Concept of time and waiting time
These are the average international waiting times. However, waiting times may be extended since attendance in the emergency unit (as its names suggests) is not programmed.
We suggest visiting your local health centre if you do not need additional tests. Attendance in the local health centre is more agile and counts with qualified professionals. This will help relieve overcrowding in the Denia’s Hospital Emergency unit.
Patients will then be classified into the observation room, box or waiting room depending on the seriousness of their illness. Once patients are sent into the waiting room, they will wait for the doctor’s attendance. The doctor may then ask for some additional tests. After the examinations, patients must go back to the results waiting room where they will be notified once the doctor has the results of the tests and a diagnosis.
After this stage, you can either be discharged or admitted as an inpatient.
General waiting room
Paediatrics waiting room
Results waiting room
Once you come in through the Emergency door, you should address the staff in the main desk to be registered.
Please provide the following documents:
SIP – health insurance card or health care services provider
ID card or passport
Medical reports and treatments
An identification wristband with a barcode is given to all patients. This wristband is associated to your Electronic Medical Records (EMR).
After the registry, patients will go into the waiting room for a few minutes until they are called by the triage nurse. If you come with a minor, there is a waiting room for paediatric patients.
Denia’s Hospital implements the Manchester triage protocol just like every other hospital in the Valencian Community. This is an international approved system used to classify each patient’s urgency level. Depending on their condition, patients will be assigned a number from 1 to 5 and a colour.
2 triage rooms
1 room for nurse procedures
3 resuscitation boxes (2 adults +1 paediatric)
Some patients may need a bed but their condition is not as grave as to be taken to the observation room and they cannot remain seated in a chair at the waiting room.
In this cases, Denia’s Hospital Emergency Unit counts with 21 individual boxes where patients can usually be accompanied by one relative.
For very urgent or vital emergencies, there are 2 specific boxes assigned, strategically located next to the emergency entrance for ambulances.
Since complexity is higher in cases of vital emergency or priority, both spaces are equipped with technology and materials for vital support in resurrection or polytraumatized cases. There is one box for a capacity of two patients and another box specifically for children.
Patients in this area usually need closer care and monitoring but not the extreme promptness of vital emergencies.
The observation area is a large open room with 16 beds and a control station with the constant presence of health professionals.
The stay in the observation area may last from a few hours to a short period of hospitalisation depending on the situation of each patient.
Access of relatives is restricted to a specific timetable. Only one companion is allowed per patient, and can take turns during the visiting hours if there is more than one.
In the observation room medical treatments of high complexity are undertaken. Visiting hours are bound to changes if any of these procedures are taking place. In this area, strict silence shall be maintained at all times and mobile phones are prohibited.
Emergency UNIT staff
The work carried out by healthcare professionals in the Emergency Unit is very different from programmed assistance.
Staff in the Emergency Unit is trained to rapidly identify, assist and solve a wide range of pathologies. They are emergency physicians and are familiar with the processes and work pace.
Emergency professionals are supported at all times by specialists, both physically and through the computer system. Radiologists, surgeons, paediatrics, gynaecologists and internists are always available.
Ángel Mauri, Head of the Clinical Emergency unit
Concepción Boluda, Nursing coordinator tor at the Emergency unit
Ángel Mauri, Head of the Clinical Emergency unit
Concepción Boluda, Supervisora de Enfermería del Servicio de Urgencias
We speak your language
We are familiar with the cultural diversity in the Marina Alta region, especially during the summer period when the influx of visitors increases. Staff at the emergency desk work with a series of languages such as Spanish, Valencian or:
A large number of our healthcare professionals also speak English. Administrative staff is available when translation towards the main European languages is required.
Which documents are needed to be assisted in the Emergency unit?
You must provide identification and the corresponding health card of your region or country. Remember that this card is personal and non-transferable.
What if I live in another region or I am in Dénia temporarily?
You will be equally assisted. Hand in your corresponding health card of your region or country.
Are foreigners assisted?
Of course, we assist all emergencies. Nevertheless, your country’s health card or private insurance card will be requested.
Will I be charged for the assistance?
No. Emergency assistance is universal and free.
Will I be assisted if I have no SIP card or health card?
Yes, the emergency unit assists all population. Nevertheless, should you have a health card, please provide it.
Do admission assistants speak my language?
In the admission unit, professionals speak the official languages in the Valencian Community (Spanish and Valencian) and some of the main European languages (English, French and German).
Do the health professionals speak my language?
Some professionals also speak some of the main European languages. Nevertheless, if you are having difficulties to communicate, the administrative staff at the admission desk or the volunteers at the Help Desk (in the main hall at hospital) will assist you.
What are the opening hours?
We are open 24 hours a day, 365 days a year.
What if I cannot get to hospital on my own means?
Call 112, they will evaluate your illness and send the vehicle that best fits your needs.
How can I request an ambulance?
Call 112. They will evaluate if you need an ambulance. If so, they will also determine the type of vehicle.
Can a doctor assist me at home?
This service is not provided by the hospital’s emergency unit. Nevertheless, your local health centre may assist you if their circumstances allow it.
How can I be informed about the clinical situation of a patient in the emergency unit?
Health information is personal and non-transferable. Please remember that each patient may only be accompanied by one person.
Visiting hours in the observation room do not fit me; may I visit at some other time?
No, patients can only be visited during the established hours.
How much time will I have to wait to be assisted?
It depends on the degree of severity and the number of patients waiting to be assisted in the Emergency unit.
Are emergency surgeries performed 24 hours a day?
Yes, the emergency surgeries are available the 24 hours and 365 days a year.
Is there a paediatrician during the night?
Yes, there is a paediatrician 24 hours a day.
Does Denia’s hospital count with an intensive care unit?
It does and it is always available.
Emergency Telephone Numbers
Benissa 96 5739105
Calp 96 6870451
Dénia 96 642 82 51
El Verger 96 642 84 01
Els Poblets 96 642 84 01
Ondara 96 642 96 90
Orba 96 640 99 90
Pedreguer 96 642 96 50
Pego 96 557 86 54
Teulada 96 5739089
Xàbia 96 6428153
Vital emergencies 112
The Emergency Unit of Dénia’s Hospital has a certified quality management according to the ISO 9001 standard. The unit is structured and designed to fit our workflow and procedures. We offer the best quality assistance, in the shortest time possible and the minimum error margin. This is precisely what we conceive as excellence.
These last months we have incorporated a new permanent workflow of information between the emergency unit, health centres and hospital. Therefore, whenever a patient is sent from the primary healthcare centres to the hospital, a notification is sent immediately and everything is prepared.
Notifications improve patient security
The Health unit at Dénia has one of the best Electronic Medical Record (EMR) systems worldwide. This places our medical organisation among international ICT medical centres. Nevertheless, for us the essential is to have access to all details and medical records associated to your name and health card.
After the nurse’s assessment, you will be assisted by the doctor. All your details will then be introduced into your Electronic Medical Record (EMR). The information will then be available both in the health network and in the big data. In a matter of seconds the system will alert about your allergies, medication incompatibilities and test results. These test results may be used to alert about possible myocardial infarction or a severe sepsis (infection). Helping you and saving lives is our priority.